Terms of Service

The following Terms of Service (“Terms”) between you (“you” or “your”) and Vohu Manah Services Private Limited (“we,” “our,” “us,”, “the Company” or “EzLz”) which owns and operates the brand EazyLeazy, including all spellings and other variations, describes the terms and conditions on which you may access and use the EazyLeazy website (the “Site”) located at eazyleazy.com, eazyleazy.in, ezleazy.com, ezleazy.in, easyleazy.com, easyleazy.com, easyleazy.in, eazyleasy.in, ezleasy.in, ezlzapp.com, ezlzapp.in, the EzLz mobile app (the “App”), any interactions on EzLz’s Facebook or Twitter pages or any other digital media and all related services including but not limited to rental product delivery and new or used product sale  (together with the Site, the App, and the EzLz Content, as defined below, known as the “Services”). By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by the terms set out hereunder “Terms”.



 A.      Introduction

Through the Services, we aim to give you rental access to great products for any of the following reasons:


  •   It’s the smarter decision for assets that are expensive but used infrequently- e.g. DSLR camera
  •   It saves space in the house- e.g. treadmill / exercise cycle / oven for baking
  •   It is cool to use / fun once in a while - e.g. drones, go pro, karaoke machine, Playstation
  •   It provides a taste of luxury - e.g. designer accessories / handbags
  •   Try something before you buy it - e.g. latest smartphones, new gadgets



B.      Eligibility

Children under 18 years of age require their parent or legal guardian to use the Services on their behalf. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child under 18 years of age, you are fully responsible for his or her use of the Services and the rental or purchase of any Products (hereinafter defined), including all legal liability he or she may incur.

C.      Modification of the Services or the Terms

EzLz may modify these Terms or modify, suspend, or discontinue the Services at any time for any reason. However, EzLz will use commercially reasonable efforts to notify you of material changes to these Terms by either posting a notice on the Site and/or sending an email to the email address you provided to EzLz upon registration or in such appropriate manner as EazyLeazy may deem fit.

D.      Privacy

To learn more about our privacy practices, please read our Privacy Policy, which is available on the website (the “Privacy Policy”).



A.      General Conditions

The Services include the rental and sale of products by Eazy Leazy to you for a fixed Rental Fee, Deposit (both hereinafter defined) and period (“Product” or “Products”). This Section 2(A) sets out terms and conditions that apply to your rental or purchase of any Product.


RIGHT TO REFUSAL. EzLz reserves the right to provide any of its Services. Services may be denied for any reason including but not limited to credit risk, breakage risk, etc. EzLz may deny its Services without providing any explanation for the same.


LIMITS. You acknowledge and agree that we may place limits on the rental or purchase of Products, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals or sales of Products for any reason, including but not limited to availability concerns.


COLLECTIONS. If you do not pay the amounts you owe to EzLz when due, then EzLz will need to institute collection procedures. You agree to pay EzLz’s costs of collection, including without limitation reasonable lawyers' fees.

B.      Rentals

The following additional conditions apply to the rental of any Product.


RENTAL FEE. The rental fee (“Rental Fee”) for the Product will be the total of the fee payable towards rental of a product, insurance charges and delivery charges on the Site or App for your rental of the Product. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of paying of the Rental Fee, you will also pay via payment modes available an amount equal to the security deposit (the “Deposit”) as stated on the Site or the App. If the Deposit is collected through credit card pre-authorization, you hereby authorize EzLz to charge your card for the amount determined under the lost / damaged section. If the Deposit is collected through any other means or payment modes, you hereby authorize EzLz to return to you the balance value of the Deposit after deducting the amount determined under the lost / damaged section. If the Rental Fee and Deposit is collected through cash (on delivery), you hereby confirm/assure that you will allow our delivery executive to take a picture of your identity proof (i.e. either your passport or PAN card or aadhar card) or provide our delivery executive with a copy of the same. The Rental Fee excludes all central, state and local taxes, fees, customs, duties, levies and other governmental assessments which shall be additionally paid by you to EzLz in connection with your rental order.

CANCELLATION POLICY. If you cancel the order within 48 hours before your delivery slot, a cancellation fee of INR 50 per day of booking will be levied; else there is no cancellation fee.


RECEIPT OF THE PRODUCTS. Upon delivery, you bear responsibility for the Products. While we recommend that you take in-person delivery of the Products, you can choose to have the Products delivered to a friend / neighbor / other third party. In the event,  a delivery is made to a friend / neighbor / third party, EzLz does not bear liability for Products left unattended; the liability remains with you, the booking customer. A Product in the possession of a friend / neighbor / other third party (as authorized at the time of booking) is deemed to be in your possession.


If, despite reasonable effort on our part, if we are unable to deliver the Product on the agreed date due to unavailability / change in schedule on your part or the part of your friend / neighbor / other third party (as authorized at the time of booking), the Rental Fee will accrue in the same manner as if the Product had been delivered on the agreed date.


Please check the Products on delivery. If you accept delivery or do not communicate any di-satisfaction with the Products within four (4) hours, it is deemed that there is no visible physical damage to the Product and that the Product is fully functional. Any functionality or any other deficiency which is not immediately visible on delivery of the Product(s) must be communicated to Ezlz within four (4) hours of Product(s) delivery in which case we will send a replacement product as soon as possible. In case a replacement product is not available, you will receive a full refund issued to the payment card / mode you used for the order. In the event of certain genuine cases (which shall be solely determined by Ezlz), Ezlz may entertain communications pertaining to dissatisfaction or deficiency of the Product beyond the aforesaid four (4) hour limited period. 

USE OF THE PRODUCT AND PRODUCT BREAKAGE / IMPAIRMENT. You agree to treat the Products with great care, as if it was borrowed from your close friend. We understand that sometimes things go wrong and we will waive breakage / damage charges to the extent we feel the breakage / loss was genuine and could not have been prevented.


However, you are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire or any other cause, other than normal wear and tear. The following bullets lay out the categories of Product breakage/impairment and the amount payable for the same. Please note that if the amount payable exceeds the amount of the Deposit collected, the balance amount will be reimbursable by you to EzLz within ten (10) days of the claim being made by EzLz:


  •    Normal wear and tear: Nothing
  •    Missing accessory / piece / part: As per the rate card maintained by EzLz (the delivery executive will be carrying a copy of the damage rate card)
  •    Major cosmetic damage, not affecting the functioning of the Product(s):      3-5% of the value of the asset if it were new or the Deposit, whichever is lower
  •    Damage affecting the functioning of the Product which is repairable: The estimated cost of repair / part replacement or the value of the Deposit, whichever is lower
  •    Major damage where the product is a complete write-off but is returned: The recoverable value as per EzLz records
  •    Theft or loss of the product, where the product is not physically returned: The recoverable value as per EzLz records + a no return fee equal to 20% of the written down value



EzLz reserves the right to waive the above mentioned charges on a case to case basis without explanation.

EzLz reserves the right to not return a Deposit at the time of Product return if any Product impairment is suspected. EzLz will endeavor to assess and make a claim / refund the Deposit within a reasonable amount of time. If a Deposit is returned and EzLz subsequently discovers impairment within the next twenty four (24) hours from the time of return of the Product, EzLz reserves the right to make the claim as stated above, despite the return of the Deposit. Return of deposit is not deemed to be an impairment clearance upto twenty four (24) hours from Product return.


Subject to clause 3C below, your friends may use a rented Products that has been reserved by you with your permission. In the event that you allow your friends to use and take possession of the Product, you shall intimate EzLz of such change in possession by sending EzLz an email at hello@eazyleazy.com.  However, all fees and charges shall be determined in accordance with, and be the responsibility of, the reserving customer (i.e. you) while any liability and/or claim arising out of such usage shall be yours. Rented Products used by other persons, with or without your express permission, while in your possession shall be deemed to be used by you. You also agree that the Product is intended for your personal consumption and not for commercial purposes. 


RETURN OF THE PRODUCTS; EXTENSIONS. You agree to return the Products to EzLz on the return date of  the Products that are identified in the online invoice of your order. You may extend your order writing to / calling us; provided that any extensions are subject to other orders for that Product.


You cannot return your product before the expiry of the rental period. If for any reason, such as a family emergency, unscheduled travel, etc., a Product is returned before expiry of the rental period, Rental Fees and claims will accrue in the same manner as if the Product had been returned at the expiry of the rental period.


While we recommend that you return the Products in person, you can choose to have the Products returned by a friend / neighbor / other third party. In the event that a return is made by a friend / neighbor / third party, EzLz does not bear liability for Products left unattended; the liability remains with you, the booking customer. A Products in the possession of a friend / neighbor / other third party (as authorized at the time of booking) is deemed to be in your possession.


LATE FEES. If, despite reasonable effort on our part, if we are unable to pickup the product on the agreed date due to unavailability / change in schedule on your part or the part of your friend / neighbor / other third party (as authorized at the time of booking), the Rental Fee will accrue up to the point of Product return as though the product had originally been booked for that period. In cases where non return of the asset results in an inability to satisfy a subsequent booking for the same Product, a late fee of INR fifty (50) per day will also be levied in addition to the Rental Fee. EzLz reserves the right to deduct any incremental Rental Fee and late fees from the Deposit. Please note that if the aforesaid amount payable by you exceeds the amount of the Deposit collected, the balance amount will be reimbursable by you to EzLz within ten (10) days of the claim being made by EzLz.


LIMITED WARRANTIES. The following are the limited warranties EzLz provides in connection with Product rentals. EzLz’s liability to you for failure to comply with any of these warranties is limited to timely delivery of Product conforming to the warranties or a refund of the Rental Fee, as determined by EzLz. See Section 7(A) below.

  • CORRECT PRODUCTS. We will deliver the Products you ordered, including any accessories and add-ons, on or before the delivery date for which you ordered them, except in the rare event that the Product is damaged beyond repair or is otherwise unavailable. In such event, we will use reasonable efforts to notify you that the Product is unavailable. If a Product is unavailable, you will receive a full refund issued to the payment card / mode you used for the order. However, you can also choose to have the amount paid credited to your user account to be used anytime in the future to avail EzLz Services. Products may appear different in color and style than as displayed on the Site or App.
  • CLEAN AND READY TO USE. The Products will be cleaned and delivered ready to use. EzLz cleans and tests each Product with utmost care, but use of the Product is at your own risk and EzLz shall not be held liable for any health-related complaints associated with any Product.

C.     Sales

EzLz may at its discretion and without giving any explanation, offer a Product for sale, either during the rental period or otherwise. The following additional conditions apply to the sale of any Product.

PRODUCTS ARE USED; ALL SALES ARE FINAL AND “AS IS.” You acknowledge and agree that only those Products designated by us on the Site or App as available for purchase are eligible for purchase by you. THE PRODUCTS FOR SALE MAY HAVE BEEN PREVIOUSLY RENTED BY OTHER CUSTOMERS AND ARE NOT NEW. EzLz will professionally clean and test the Products before they are delivered to you, unless the Products are already in your possession. However, all Products are sold on an “as is” basis, without any warranty whatsoever, and all Product sales are final. Any valid manufacturer warranties can be availed of if a Product is bought before expiry of the manufacturer’s warranty.


PURCHASE PRICE. The purchase price (“Purchase Price”) for the Products will be the purchase fee and delivery charges listed on the Site or App in connection with your purchase of the Products. Purchase orders are final and cannot be cancelled.


3. Use of the Services

A.      EzLz Content

CONTENT PROVIDED “AS IS.” All content and information available through the Services, including but not limited to product descriptions and specifications, product photos, advice from experts and photos and comments from other users (“EzLz Content”) is available to you on an “as is” basis and is to be used for general information purposes only. Such information is provided on a blind-basis, without any knowledge as to your identity or specific circumstances. The EzLz Content is provided with the understanding that such information does not constitute professional advice or services. As such, you agree not to rely upon or use any EzLz Content as a substitute for consultation with professional advisors. As used in these Terms, the Services include the EzLz Content.


UPDATES We may update the EzLz Content, including Product descriptions and specifications, as we deem appropriate and without notice to you. If you have any questions about the existence of more current information, please send those questions to hello@eazyleazy.com. We take your questions and requests for information seriously, and we will use reasonable efforts to respond in a timely manner. However, we cannot guarantee a prompt response in all cases.

B.      Third Party Content

LINKS TO THIRD-PARTY WEBSITES. The Services may contain links or references to non-EzLz websites, products, services or other materials or content (“Third Party Content”). This Third Party Content is provided to you as a convenience, and EzLz is not responsible for any Third Party Content or the actions of those that provide or use such Third Party Content. Any Third Party Content is independent from EzLz, and EzLz has no control over the Third Party Content. In addition, a link to any Third Party Content does not imply that EzLz endorses, approves of or accepts any responsibility for the Third Party Content or its provider, or vice versa.

C.      Acceptable Use Policy

USE OF EzLz CONTENT. No part of the Services, including the EzLz Content, may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording, except that EzLz authorizes you to view, copy, download, and print EzLz Content (such as press releases and FAQs) that is available on the Site, provided that: (a) you use the EzLz Content solely for your personal, noncommercial, informational purposes; (b) you do not modify the EzLz Content; and (c) you do not remove any copyright, trademark, and other proprietary notices on the EzLz Content.


USE OF THE SERVICES. You may not use the Services to: (i) transmit any content, information or other materials that are, or which EzLz considers in its sole discretion to be, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, hateful or threatening to any group defined by race, religion, gender, national origin or sexual orientation, obscene, lewd, lascivious, violent, harassing or otherwise objectionable, including without limitation expressions of bigotry, prejudice, racism, hatred or profanity; (ii) sell or promote any products or services, including any controlled pharmaceutical substances, tobacco, fire arms, or alcoholic beverages; (iii) introduce viruses, worms, Trojan horses and/or harmful code; (iv) display material that exploits children under 18 years of age; (v) post any content, information or other materials that infringe, misappropriate or violate any intellectual property or other right of any third party; (vi) promote or solicit any business or promote, solicit or participate in multi-level marketing or pyramid schemes; impersonate any other person, including but not limited to, a EzLz representative; (vii) post, collect or disclose any personally identifying information (including account names); (viii) post or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation, including without limitation solicitations of credit card numbers, solicitations for sponsors, or promotion of raffles or contests; or (ix) violate any applicable local, state, national or international laws or regulations. 

You also agree that you will not (and will not attempt to or permit any third party to): reverse engineer, decompile, disassemble, translate, derive the source code for, interfere with, rent, sell or lease the Services, any part thereof or access thereto.


INDEMNIFICATION FOR BREACH. By using the Services, you agree to indemnify, hold harmless and defend EzLz and its officers, directors, agents and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, lawyers' fees, resulting directly or indirectly from a claim by a third party that is based on your use of the Services in violation of these Terms.


4. Your Content


If you post, upload or make available to EzLz or the Services, or otherwise submit to or through EzLz as part of your use of the Services, including the Site or App, any information, data, text, images, files, links, software, chat, communication or other materials, including but not limited to photos and reviews relating to your use of the Products (“Your Content”), you hereby grant to EzLz a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable (in whole or part) worldwide license to use, reproduce, transmit, display, exhibit, distribute, index, comment on, modify, create derivative works based upon, perform and otherwise exploit Your Content and your name, image, voice, likeness and/or other biographical information or material in connection with Your Content, in whole or in part, in all media formats and distribution methods now known or hereafter devised (including on the Site and App, in email and other promotional campaigns and on third party sites promoting the Services) in connection with the Services, including but not limited to advertising, promoting, and marketing the Services, all without further notice to you, with or without attribution, without limitation as to frequency, and without the requirement of any permission from or payment to you or to any other person or entity. You waive any right to inspect or approve any of Your Content or any use of Your Content. By submitting Your Content, you represent and warrant that Your Content and your communication thereof conform to these Terms, including Section 4(C), and that you own or have the necessary rights, licenses, consents and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorize EzLz to exploit, Your Content in all manners contemplated by these Terms. You waive all moral rights in Your Content which may be available to you in any part of the world and confirm that no such rights have been asserted. None of Your Content will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Your Content.

A.      Your Account

Access to parts of the Services may require the creation of a user account, including a user name and password that you choose upon registration. You are solely responsible and liable for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your account information and all use or charges incurred from use of the Services with your account. You agree to notify EzLz promptly of any unauthorized use of your account or password.

B.      Delays

There may be delays, omissions, or inaccuracies in the Services, including the EzLz Content. The Service may become unavailable due to maintenance or malfunction of computer equipment or other reasons.

C.      Job Postings

EzLz may list open employment positions on or through the Services. These postings are for informational purposes only and are subject to change without notice. You should not construe any information on or made available through the Services as an offer for employment or promotion or solicitation for employment not authorized by the laws and regulations of your locale.



A.      Ownership of the Services

The Services, including the EzLz Content, including all intellectual property rights in and to the Services and any changes, modifications or corrections thereto, are the property of EzLz and its affiliates and licensors, and are protected from unauthorized copying and dissemination by the Indian copyright law, trademark law, international conventions and other intellectual property laws. By way of example only, and not as a limitation, “EazyLeazy” and the EzLz logo are registered property of Vohu Manah Services Pvt. Ltd., under the applicable laws of India and/or other countries. Other EzLz product or service names or logos appearing on or through the Services are either property of EzLz and/or its affiliates. All other product names are trademarks or registered trademarks of their respective owners. EzLz and its affiliates and licensors reserve all rights in and to the Services not granted expressly in these Terms.

Nothing shall be construed as granting to you, by implication, estoppel, or otherwise, any license or right to use the Services or any EzLz Content, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with the prior written permission of EzLz or such third party that may own such EzLz Content.

B.      Services License

Subject to your compliance with these Terms, EzLz grants to you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes.

C.      App License

Subject to the terms of these Terms, EzLz grants to you a limited, non-transferable, non-exclusive, revocable license to download, install and use one copy of the App in object code form only on an interactive wireless device that you own or control.

D.      Feedback

By sending us any feedback, ideas, suggestions, documents or proposals (“Feedback”), you grant to us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute, sublicense and otherwise exploit the Feedback, and you waive all moral rights in the Feedback which may be available to you in any part of the world and confirm that no such rights have been asserted. You represent and warrant that the Feedback does not contain any confidential or proprietary information of any third party, and that EzLz may use your Feedback without restriction or obligation to you or any third party.



A.      Termination By You

You may deactivate your account and discontinue your use of the Services at any time. In order to deactivate your account, please contact us or use the Site / App functionality. You understand that Your Content may continue to exist and be used on or through the Service even after such deactivation.

B.      Termination By EzLz

Any violation of these Terms, including any of the prohibitions in Section 3(C), may result in suspension or termination of your access to the Services and/or removal of Your Content. EzLz may also terminate your account if EzLz determines that your conduct poses a risk or liability to EzLz, or for any other reason as determined by EzLz in its sole discretion.

C.      Effects of Termination

In each of these cases, the Terms will terminate, including your license to use the Services, except that any and all dues to EzLz including but not limited to Rental Fees, late fees, impairment claims, etc. will continue to apply.


A.      Limited Warranties

The limited warranties set out in Section 2(B) for rentals apply only to you and may not be assigned, sold or transferred to any third party. No other warranties are granted by EzLz in connection with the Services or Products. The limited warranties shall not apply to any matters arising from your violation of these Terms.


Your sole and exclusive remedy and EzLz's sole and exclusive liability for a breach by EzLz of the limited warranties set out in Section 2(B) shall be, at EzLz's option, EzLz's use of its commercially reasonable efforts to replace the non-conforming Product in a timely manner or a refund of your Rental Fee, as applicable.

B.      Disclaimer of Warranties


C.      Limitation of Liability





JURISDICTIONAL ISSUES. EzLz makes no representation that the Services are appropriate or available for use outside India. Those who choose to access the Services or any part thereof from outside India do so at their own risk and are responsible for compliance with applicable local laws. The Services may contain references or cross references to products or services that are not available or approved by the appropriate regulatory authorities in your country. Such references do not imply that EzLz intends to announce or make available such products or services to the general public, or in your country. Contact EzLz at hello@eazyleazy.com to determine which products and services may be available to you.


EXPORT LAWS. You agree not to export the Services, including the EzLz Content, or any part thereof, in any way.


GOVERNING LAW AND VENUE. These Terms are governed and interpreted pursuant to the laws of the India, and, subject to the Dispute Resolution clause below, the courts at Mumbai shall have exclusive jurisdiction.

DISPUTE RESOLUTION. If any controversy, conflict or dispute of any nature arises out of or relating to or in connection with these Terms the parties shall use all reasonable endeavours to resolve the matter amicably.

If such dispute cannot be resolved amicably, then such controversy, conflict or dispute of any nature arising out of or relating to or in connection with the provisions of these Terms, shall be settled exclusively and finally by arbitration carried out in Mumbai and conducted in the English language.

The arbitration shall be conducted and finally settled by 1 (One) arbitrator in accordance with the Indian Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by EzLz. The arbitrator shall give a reasoned decision or award in English within 90 (Ninety) days from the commencement of the arbitration.  


ENTIRE AGREEMENT. These Terms are the entire agreement between you and EzLz relating to the subject matter herein and shall not be modified except by EzLz in accordance with these Terms, or as otherwise agreed in writing by you and EzLz. No employee, agent or other representative of EzLz has any authority to bind EzLz with respect to any statement, representation, warranty or other expression not specifically set forth in these Terms.


SEVERABILITY AND WAIVER. If any part of these terms is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. The failure of a party to require performance of any provision will not affect such party’s right to require performance at any time thereafter, nor shall a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.


ASSIGNMENT. You may not assign or transfer these Terms or any of your rights or obligations under these Terms. EzLz may assign these Terms at any time without notice to you.


FORCE MAJEURE. EzLz will not be liable for, or be considered to be in breach of these Terms on account of, any delay or failure to perform as required by these Terms as a result of any cause or condition beyond EzLz’s reasonable control.


CONTACT INFORMATION. Please send any questions or comments, or report violations of these Terms, to EzLz at hello@eazyleazy.com.